A massive Jersey Beauty Hello To All Of Our Remarkable Family!
We wanted to give you an insight into who we are. We think it’s important that you know who you are getting skin education and products from. First off, we are far more than just an eShop. We are passionate about skincare and we love our Jersey family. We are also passionate about skin education.
We work really hard to give no nonsense skin education to you. We think it’s really important so you can make wise and informed skin care choices for your one-of-a-kind skin!
In fact, we believe wholeheartedly that you are individual and should be celebrated as such. This is why we made it our mission to celebrate Happy Remarkable You.
We believe you are significant regardless of age, skin type and body shape. Unashamed, you can shake off beauty-industry standards, knowing that beauty begins the moment you decide to be yourself.
We believe you have a unique human spark that separates you from the rest. (Even if you haven’t discovered it yet.) Though your skin will change & time will turn, you will always be astonishing. There is more to you than you know.
We believe you should be met with joy and wonder, in great measure. Life is better with added smiles. It’s our mission to show you what it feels like to be celebrated for who you are. Every. Single. Day.
Simply choose which products you’d like to buy and add them to your Jersey basket. Our helpful Live Chat is on hand to answer any questions or queries you may have. You can browse via brand, category or skin concern. (Handy tip: don’t forget to check out our Jersey Offers page!) Once you’ve added everything you want to your basket, click ‘continue securely.’ You will be taken to a page where you can choose your samples and place your order.
Here at Jersey Beauty we want you to be happy with your purchase. We know that spending money on products you’ve not used before is a guessing game sometimes. That’s why we offer a really handy sample service to give you the chance to try a product before you buy it.
If you’ve never ordered with us before and want to try before you buy, you can get upto 6 samples per packet and they’re all free - you just pay the postage.
Alternatively you can order your regular Dermalogica products and choose up to 6 free samples. So if you’re purchasing one Dermalogica product, you can choose 3 samples and if you order two or more Dermalogica products, you’ll be able to choose 6!
It’s a great way to try before you buy and we know that our samples are loved by our customers and prospective Jersey buyers alike.
If you're new to the term double cleanse, you might be forgiven for thinking we mean cleanse AM and PM. Actually it’s more than that - double cleansing is actually all about thorough cleansing. So we say double cleanse in the AM and the PM… so technically it’s 4 cleanses a day!
The first cleanse is ideally an oil-based cleanser to get rid of makeup and surface oil and dirt - rinsing away the bad stuff.
The second cleanse works at cleaning deeply into the pores. Your second cleanser should be with a specific cleanser that works for your skin type to address your skin issues.
Want a healthy glow to your skin? You NEED to exfoliate! When we exfoliate it gets rids of dead skin cells from the top layer of our skin. If you skip this step you may start to notice flaky or dull looking patches of skin. A word of warning on exfoliation though - you need to choose the right exfoliator for your skin type and choose how often works to use on your skin. Over-exfoliation can actually stimulate excess oil production.
Some of us avoid toners because we have a memory of astringent toners to remove residue of cleansers. But skincare has come a long way and skincare therapists say your toner should address your skin issues and be for your skin type.
Skin health is about a lot more than just what we can see. You need to get health and good stuff to the deeper layers for great skin health. Serums, oils and boosters all work to supercharge the effects of your regular skin care products. Plus, they can penetrate deep into the skin’s layers, to encourage your clearest complexion and radiant skin!
If you’re looking out of the window thinking it’s not even sunny… you still need sun protection! What often happens is in the summer months, we all know how important it is to apply sunscreen, so we do so to protect our skin from getting burnt by the sun’s UVB rays. But what a lot of us don’t realise is, the sun’s UVA rays damage the skins cells daily, causing a loss of firmness and elasticity. Make sure you are protected against both UVA and UVB rays, even when it doesn’t look sunny outside.
Whatever your skin type you need to moisturise. We know that if you have oily skin it can be tempting to skip the moisturiser - you may feel like anything extra on your skin can only cause more harm. But actually choosing the right moisturiser is key for every skin type to be healthy. Moisturisers not only lock hydration into the skin, but they also can be packed full of amazing active ingredients to give your skin the nutrients it needs. Choose a moisturiser for your unique skin concerns.
During pregnancy, you can expect skin changes. In fact, 90% of women experience changes to their skin during pregnancy. This is because of hormone levels changing and surging! This is all totally natural but can be frustrating! Especially when you may not be sure which products it is OK to use and which you should avoid.
Common skin concerns during pregnancy and post-partum include:
Your skin produces oil. That’s a good thing! Oil from your skin’s sebaceous glands is naturally excreted through your pores. This moisturises your skin and rids the deeper layers of bad bacteria. The problem comes when your sebaceous glands overproduce oil. This leads to the pores getting clogged up and bacteria getting stuck in there. Dead skin cells and pollutants can also get trapped in excess oil on top of the skin. Oily skin can lead to breakouts, excess shine, blackheads and can contribute to acne.
You need skincare that:
Blackheads happen when oil gets trapped in your pores or hair follicles. This can make your pores appear enlarged, especially if this type of breakout affects your otherwise healthy complexion. Blackheads are often the result of excess oil being produced (see oily skin!) and may be in an isolated area, like the nose or chin.
You need skincare that:
Acne around the jaw can actually be a sign of dehydration. When your skin lacks enough water in the epidermis, it can struggle to get rid of excess oil and dirt in the pores. This can pool in the area around the jaw causing angry, sore spots and acne.
You need skincare that:
Some of us might have truly sensitive skin - that’s skin that has always been sensitive and will always be a skin concern you have. Many others of us experience sensitivity at times, for many different reasons. Hormones, the environment, stress and lifestyle changes can cause sensitivity, as can using products that react with your skin.
Sensitivity can be redness, irritation and breakouts and may be hot to the touch. The key to treating sensitivity is getting what is behind those symptoms. When the acid mantle or lipid barrier - that’s the layer on top of the skin that protects the deeper layers - is impaired then pollutants and irritated can get to the deeper layers, like the stratum corneum. This causes irritation which can mean redness, breakouts and heat.
What to look for in skincare:
You need skincare that:
This skin concern can often be overlooked or confused with dry skin. Dehydrated skin is where you skin lacks water. You may have noticed your skin feeling tight, looking dull and even hollow. That’s because water in the epidermis keeps the skin looking bright and plump. The answer for dehydrated skin isn’t drinking more water necessarily but getting water to the skin.
You need skincare that:
Dry skin is a common skin concern, it is where your skin lacks oil. This has an impact on the lipid barrier or acid mantle - that’s the layer on top of your skin that protects the deeper layers from pollutant and irritants. This is made up of skin cells and lipids. When you have dry skin, the lipids (oil) that act as a glue for the cells are lacking. This is why you get flaky skin patches. You also can experience redness and irritation as the barrier is impaired and so lets in those irritants that affect the lower layers of skin.
You need skincare that:
At Jersey Beauty we love our ageing skin. Natural wrinkles and fine lines are perfectly normal and should be celebrated because your skin is beautiful at every age! However, signs of premature ageing are signs that your skin isn’t as healthy as it could be. Deepening lines and wrinkles, sagging and hollow looking skin are all signs of premature ageing.
Premature ageing of the skin can be caused by diet, sun damage, free radicals from the environment, stress, lifestyle, smoking or even dehydration.
You need skincare that:
As you age your skin naturally changes. One thing that you may notice in your 50s is that your cells don’t renew as quickly. Combine this with the fact during menopause you lose at least 30% of your collagen (that’s the stuff that keeps your skin looking plump) you may start to notice your skin sagging and looking hollow, with deeper lines and wrinkles forming.
You need skincare that:
When your skin produces excess oil from the sebaceous glands, this can get trapped in the pores, along with bacteria, dirt and other pollutants. This can clog up pores which can in turn lead to blackheads and breakouts.
You need skincare that:
This is a medical condition that has symptoms like redness and flushing that doesn’t go away, visible blood vessels under the skin, breakouts in red areas and irritation.
You need skincare that:
As with any time of changing hormones, your skin may start to react differently and over or under produce oil. You need to make sure you are using products that are gentle enough for young skin but that also effectively deal with breakouts or sensitivity. Dermalogica Clear Start is a great place to start for teen skin. As your skin is still learning to regulate oil production and cell renewal, be careful not to overdo skincare products.
The skin around your eyes looks and is different to the rest of your face. It is thinner and more delicate and so needs products specially formulated for the delicate eye area. Depending on your age, this may be to deal with eye bags, dark circles or lines and wrinkles. You can find a number of products specially for the eyes. Try to avoid using generic face products as this can cause irritation and have an adverse effect.
It can be really easy to neglect the neck area when you are completing your daily skincare routine. But this area needs as much attention, often dirt and bacteria can gather during the day. Make sure you extend your skincare routine down to the neck. You can also get specific products aimed at this area for added moisture.
Dermalogica have created this range specifically for ageing skin. It addresses three chemical reactions that occur within the skin as it ages that cause damage to the deeper layers of the skin and cause premature ageing:
Dermalogica have created the Ultracalming range to deal with sensitivity. With an Ultracalming Complex consisting of:
This range also addresses the impaired lipid barrier that is a large cause of sensitivity and irritation. It is a range that helps to soothe the skin, whilst gently protecting and cleansing.
We get lots of questions about sun protection creams. We have a wide range, depending on your unique skin and the SPF you would like. You can choose a booster, that can be added to your moisturizer, for daily protection. Or a moisturiser with built-in SPF, with options up to SPF50. Or a dedicated sunscreen - we have options for different skin types, with oily skin needed a less oil-based sunscreen and sensitive skin favouring a sunscreen specially formulated for that skin type.
This is a question we get asked a lot! The answer is it depends on your unique skin and your skin concerns. We have a wide range of choices and if you get stuck you can always get some free samples to find the best moisturiser for your skin!
There is a product missing from my order, what should I do?
We’re really sorry this has happened! Let us know as soon as you can so we can fix what’s gone wrong! You can call or email us so we can put things right. If you have an item missing from your order then we will arrange a dispatch of your missing items as an absolute priority TODAY so you should have it within your hands in a day or so.
My product hasn't arrived yet, can you chase it up please?
There’s two options:
If your parcel was tracked - get in touch and we can try and find where it’s got to!
If your parcel wasn’t tracked - sadly the postal service is sometimes slower than we would like and parcels turn up a little later. But we will re-send your parcel after 15 days UK, 20 days EU or 25 days rest of Europe, or if we receive it back into our warehouse.
My order had the wrong address on and has been returned to you. What do I do now?
As soon as you give us the new address, we can change our system and re-send out your order to you with lots of Jersey love.
I thought my samples would be tubes not sachets...
We don’t make the sachets - they come directly from the brands. So the Guinot samples come in tubes but the Dermalogica ones are in sachet form.
I have received different samples to the ones I requested...
Sometimes we run out of samples at Jersey HQ and rather than keep you waiting or be disappointed… we add a replacement option. If this isn’t OK, let us know and we can re-send your samples to you once they’re back in stock.
The samples are missing from my order, what can I do?
We’re sorry this has happened! Let us know asap and we can send them out to you today. They should be in your hands in the next couple of days.
My product is out of date...
If you get in touch we will email you a prepaid returns label. You can send it back to us. As soon as it comes back into our warehouse, we will refund you or send you a replacement product.
The pump on my cleanser doesn't work properly, what can I do?
Let us know and we can send out a new pump for you.
Paypal have taken money out of my account for my order but I have had no confirmation from you about my order. Can you let me know when I will get my order?
Sometimes there is a tiny glitch with our system and Paypal. Let us know on email or over the phone and we will correct this immediately and send your order out the same day, so it’s in your hands in a day or two.
Can you let me know how long my parcel will take to deliver
Delivery within the UK takes 3-5 working days. Tracked express takes 1-2 days and the EU 5-7 days.
Your website is not accepting my card, can you help?
If you’re having problems paying with your card, you can give us a call and we will try to put your order through. Sometimes the problem may be with your bank but if we can help, we will!
Your website is not accepting my password, can you help?
Let us know and we can give you a temporary password that you can change at a later date.
How do I cancel my order?
If your order has not been sent out yet, you can email us or give us a call and we can cancel it for you.
You have sent me double products by mistake
Thank you for being honest and letting us know! We will email you a prepaid label to return one set back to us.
I have been charged twice for my products
Get in touch with us asap and if we have charged you twice by mistake, then we will refund you what you are owed as soon as we hear from you.
What are the arrangements if I am not in when the product arrives?
We work with our Courier who will leave it with a neighbour or may take it back to the sorting office. When you order from us, we can add a message to your packing label giving instructions of a safe place to leave if you are not home - if you have any problems doing this, just get in touch as soon as you have made the order.
We are here to answer any questions you might have. Whether it’s about skincare, an order you’ve made or if you just want to say hello (!) we’re here to chat!
Contact support@thejerseycompany.co.uk and one of our team will get back to you within 48 hours.
